Terms of Service

These Terms of Service govern access to and use of the websites, web applications, mobile applications, software-as-a-service platforms, digital products and related services operated by شركة درواس للأنظمة الذكية ذات مسؤولية محدودة, a Jordanian limited liability company operating under the business name DIRWAAS Intelligent Solutions ("DIRWAAS," "we," "us" or "our").

These Terms apply to all current and future DIRWAAS products and services unless a particular product displays additional or different service-specific terms. Where service-specific terms conflict with these Terms, the service-specific terms will govern for that service.

By creating an account, placing an order, subscribing, clicking an acceptance box or using a Service, you confirm that you have read, understood and agreed to these Terms, our Privacy Policy and our Refund Policy.

1. Eligibility and authority

You must be at least 18 years old and legally capable of entering into a binding agreement, unless the relevant Service is expressly intended for younger users and includes separate parental or guardian consent procedures.

Where you use a Service on behalf of a company, salon, institution, employer or other organization, you confirm that you have authority to bind that organization. "You" and "Customer" will then include that organization.

2. Nature of the Services

DIRWAAS develops and operates multiple technology and SaaS products, which may include booking systems, business-management platforms, workflow-automation tools, artificial-intelligence features, productivity software, analytics tools and other digital services.

DIRWAAS may add, modify, combine, rename, replace, suspend or discontinue features or Services. We do not guarantee that every feature will remain available permanently or in its original form.

Unless expressly stated in a separate written agreement:

• The Services are technology tools and do not constitute legal, medical, financial, tax, regulatory or other professional advice.
• DIRWAAS does not guarantee a particular commercial, operational or financial result.
• Where a Service connects a business with its customers, DIRWAAS provides the technology platform only and is not a party to the underlying service, appointment, transaction or relationship.
• DIRWAAS does not collect, hold, split or transfer end-customer funds on behalf of third-party businesses unless a separate regulated arrangement is expressly disclosed.

For example, where a booking platform is used by a salon, the salon remains solely responsible for its services, staff, prices, appointments, cancellations, customer relationships, regulatory compliance and disputes with its customers.

3. Accounts and security

You must provide complete and accurate information and keep it updated.

You are responsible for:

• Protecting account credentials and authentication methods.
• All activity conducted through your account.
• Giving access only to authorized users.
• Promptly notifying us of suspected unauthorized access.
• Ensuring that your devices and systems are appropriately secured.

DIRWAAS may rely on instructions submitted through your account as authorized instructions. We are not liable for loss resulting from compromised credentials where the compromise was not caused by our breach of applicable obligations.

We may require identity, business, ownership, payment or authority verification before activating or continuing a Service.

4. Licence and permitted use

Subject to payment and compliance with these Terms, DIRWAAS grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable right to access and use the applicable Service during your subscription period for your internal lawful purposes.

You may not:

• Copy, resell, sublicense, rent, distribute or commercially exploit a Service except as expressly authorized.
• Reverse engineer, decompile or attempt to extract source code, models, algorithms or non-public systems.
• Circumvent security, usage limits, payment controls or access restrictions.
• Probe, scan, overload, disrupt or interfere with the Services.
• Upload malware or conduct fraudulent, abusive or unlawful activities.
• Scrape or extract data through unauthorized automated methods.
• Use the Services to infringe privacy, intellectual-property or other rights.
• Use generated outputs as professional advice without appropriate independent review.
• Misrepresent your relationship with DIRWAAS.
• Use the Services to develop or train a competing product using unauthorized access to DIRWAAS materials.

We may establish reasonable technical, usage, storage, transaction or user limits.

5. Customer Data

"Customer Data" means information, files, records, content or personal data submitted to a Service by or on behalf of a Customer.

As between the parties, the Customer retains ownership of its Customer Data. The Customer grants DIRWAAS and its service providers a worldwide, limited licence to host, store, reproduce, transmit, organize, analyse, secure and otherwise process Customer Data as reasonably necessary to:

• Provide and operate the Services.
• Follow Customer instructions.
• Prevent fraud and security incidents.
• Provide support.
• Comply with legal obligations.
• Exercise and defend legal rights.
• Perform other processing described in our Privacy Policy.

The Customer represents and warrants that it has all necessary rights, notices, consents and lawful grounds to provide Customer Data to DIRWAAS.

Where Customer Data concerns the Customer's own clients, employees or users, the Customer is responsible for:

• Providing legally required privacy notices.
• Obtaining required consent.
• Responding to data-subject requests.
• Ensuring the data is accurate and lawfully collected.
• Avoiding collection of unnecessary or prohibited information.
• Giving DIRWAAS only lawful processing instructions.

DIRWAAS may suspend processing where instructions appear unlawful, unsafe or inconsistent with these Terms.

6. Aggregated and de-identified information

DIRWAAS may create aggregated, statistical or de-identified information from Service usage and Customer Data.

Provided that such information does not reasonably identify an individual or disclose a Customer's confidential information, DIRWAAS may use it for lawful purposes, including:

• Analytics and benchmarking.
• Security and fraud prevention.
• Product development and testing.
• Service-performance improvement.
• Artificial-intelligence and automation development.
• Industry insights.
• Commercial planning and reporting.

DIRWAAS will not intentionally re-identify properly de-identified information except for security testing, legal compliance or verification of de-identification controls.

7. Artificial-intelligence features

Some Services may use artificial intelligence, automation or algorithmic processing.

AI-generated results may be incomplete, inaccurate, outdated, unsuitable or affected by the information provided. You are solely responsible for reviewing outputs before relying on, publishing or acting upon them.

You must not use AI-generated content as the sole basis for decisions that may significantly affect health, safety, employment, credit, legal rights or other high-impact matters.

DIRWAAS does not warrant that AI-generated output will be unique, error-free, non-infringing or suitable for a particular purpose.

8. Fees, subscriptions and renewal

Prices, billing cycles, usage limits and included features are displayed before purchase or specified in an applicable order form.

Unless otherwise stated:

• Subscription fees are charged in advance.
• Subscriptions renew automatically for successive billing periods until cancelled.
• Cancellation prevents future renewal but does not normally terminate access before the end of the paid period.
• Unused time, credits, capacity or features do not carry a cash value.
• Prices may change for future billing periods following reasonable advance notice.
• Taxes, exchange-rate costs and bank charges may apply.
• Failure to pay may result in suspension, downgrade, restricted access or termination.

9. Merchant of Record and payments

For transactions processed through Paddle:

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders.

Paddle handles payment processing, billing-related assistance and eligible returns. DIRWAAS provides product and technical support.

Paddle's applicable buyer terms and refund rules also apply to Paddle-processed purchases. Where those rules, mandatory consumer rights or payment-network requirements provide greater rights, those rights will prevail.

DIRWAAS does not receive or store complete payment-card details where payment is handled by an external payment provider.

10. Cancellations and refunds

Subscriptions may be cancelled through the available account or billing portal, or by contacting the applicable payment provider or DIRWAAS support.

Refunds are governed by our Refund Policy, applicable payment-provider rules and mandatory law.

Submitting a chargeback without first attempting to resolve a legitimate product or billing issue may result in account suspension while the transaction is investigated. This does not limit lawful chargeback rights.

11. Intellectual property

DIRWAAS and its licensors retain all rights in the Services, including software, source code, databases, architecture, designs, interfaces, branding, documentation, processes, algorithms, models and improvements.

No ownership rights are transferred to you.

You retain rights in content that you lawfully submit. You grant DIRWAAS the rights reasonably necessary to operate the Services as described in these Terms and the Privacy Policy.

Where you voluntarily submit ideas, recommendations or feedback, DIRWAAS may use them without restriction or payment, provided we do not identify you publicly without permission.

12. Third-party services

The Services may depend on hosting providers, payment processors, communication platforms, mapping services, artificial-intelligence providers, application stores or other third parties.

DIRWAAS is not responsible for independent third-party systems, terms, outages, decisions, content or security practices. Your use of third-party services may be governed by their own terms.

Integration availability may change where a third party modifies or terminates its service.

13. Availability, maintenance and backups

We seek to provide reliable Services but do not guarantee uninterrupted, error-free or completely secure availability unless an explicit written service-level agreement states otherwise.

The Services may be affected by:

• Scheduled or emergency maintenance.
• Internet or telecommunications failures.
• Third-party outages.
• Cyberattacks.
• Government actions.
• Force-majeure events.
• Customer systems or configurations.

Customers remain responsible for maintaining copies of critical information and exports reasonably available to them. DIRWAAS backup procedures are not a substitute for a Customer's own business-continuity arrangements.

14. Confidentiality

Each party must protect non-public business, technical and commercial information received from the other and use it only for the relevant relationship.

Confidentiality obligations do not apply to information that:

• Was lawfully known without restriction.
• Becomes public without breach.
• Is independently developed.
• Is lawfully received from another source.
• Must be disclosed by law or competent authority.

15. Suspension and termination

DIRWAAS may restrict, suspend or terminate access where reasonably necessary because of:

• Non-payment.
• Security risk.
• Suspected fraud or abuse.
• Legal or regulatory requirements.
• Material or repeated breach.
• Harm to DIRWAAS, another user or a third party.
• Use creating unreasonable operational or legal risk.
• Discontinuation of a Service.

Where reasonably possible, we will provide notice and an opportunity to remedy a remediable breach.

On termination, your right to use the Service ends. Certain provisions, including payment obligations, intellectual property, confidentiality, disclaimers, indemnities and liability limitations, survive termination.

Data export and deletion will be handled under the applicable Service, Privacy Policy and legal retention requirements.

16. Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available."

DIRWAAS disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted availability and compatibility.

DIRWAAS does not warrant that:

• The Services will meet every requirement.
• All errors will be corrected.
• The Services will be continuously available.
• Outputs or analytics will be accurate or complete.
• Use of the Services will produce any particular result.
• Third-party systems will remain available.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

17. Limitation of liability

To the maximum extent permitted by law, DIRWAAS and its directors, officers, employees, contractors and affiliates will not be liable for:

• Indirect, incidental, special, punitive or consequential loss.
• Loss of revenue, profit, opportunity, goodwill or anticipated savings.
• Business interruption.
• Loss, corruption or unauthorized disclosure of data.
• Decisions made using Service outputs.
• Conduct of customers, end users or third parties.
• Failure of third-party services.

DIRWAAS's total aggregate liability arising from a particular Service during any 12-month period will not exceed the fees actually paid by the Customer for that Service during the 12 months preceding the event giving rise to liability.

For a free Service, aggregate liability will not exceed JOD 50.

These limitations do not apply where liability cannot legally be excluded or limited, including liability resulting from fraud, wilful misconduct or other mandatory legal exceptions.

18. Indemnity

To the extent permitted by law, a business Customer will defend, indemnify and hold harmless DIRWAAS from third-party claims, losses, penalties and reasonable costs arising from:

• Customer Data.
• Customer products or services.
• Customer's relationship with its own clients.
• Unlawful or unauthorized use of the Services.
• Breach of these Terms.
• Infringement caused by materials supplied by the Customer.
• Failure to obtain required privacy notices or consent.
• Regulatory violations attributable to the Customer's business.

DIRWAAS will provide reasonable notice of a covered claim and allow the Customer to participate in its defence, while retaining the right to reject settlements imposing liability or obligations on DIRWAAS.

19. Governing law and disputes

These Terms are governed by the laws of the Hashemite Kingdom of Jordan, without regard to conflict-of-law rules.

The parties will first attempt in good faith to resolve disputes through written notice and negotiation for at least 30 days.

Subject to mandatory consumer rights and the terms applicable to Merchant-of-Record transactions, the courts of Amman, Jordan will have exclusive jurisdiction.

20. General provisions

DIRWAAS may assign or transfer these Terms as part of a restructuring, financing, merger, acquisition, sale of assets or transfer of a Service.

You may not transfer your account or contractual rights without our prior written approval.

If a provision is held unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue.

Failure to enforce a provision is not a waiver.

These Terms, applicable order forms and referenced policies constitute the entire agreement concerning the Services.

21. Contact and complaints

DIRWAAS Intelligent Solutions
Operated by: شركة درواس للأنظمة الذكية ذات مسؤولية محدودة
Address: Amman, Jordan
Email: [email protected]

We aim to acknowledge complaints within five business days and provide a substantive response within 15 business days, depending on complexity.